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Customer Service

These terms and conditions regulate the business relationship between you and us.  By using Our Website in any way, or by buying from us, you agree to be bound by them.

No person under the age of 18 years may purchase Goods.  If you are under 18, please confer with an adult to make your purchase.

We are:                                  Maks Products (ABN: 55152276394)

Our address is:                      Unit 4 /740 Port Road Beverley 5009 Adelaide, Australia

You are:         A visitor to Our Website / our customer

 

Price and Payment

1.1         We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.

1.2         Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian Dollars will be borne by you.

 

Shiping and Delivery 

 

1.1         Deliveries will be made by post / a carrier instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery.

1.2         If we ourselves are not able to deliver your Goods within 2-7 days of the date of your order, we shall notify you by e-mail to arrange a later date for delivery and giving you the option of cancelling your order.

1.3         We may deliver the Goods in instalments if they are not all available at the same time for delivery.

1.4         Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

1.5         Goods are sent by post.  We will send you a message by email to tell you when we have despatched your order.

 

Privacy and Security

We will not use or disclose personal information that we collect for any secondary purpose other than the primary purpose of collection without your consent unless:

A.    the secondary purpose is related to the primary purpose (directly related if sensitive information) and you would reasonably expect us to use or disclose the information for that secondary purpose;
2.    in the case of direct marketing not related to our activities, we have obtained your prior consent (unless it is not reasonably practicable to seek your consent and we otherwise comply with the requirements of the Privacy Act); or
3.    the use or disclosure is otherwise permitted under the Privacy Act.

You may at any time request us not to provide you with any further publications by contacting us on the details below. Please note this excludes information about changes to our terms and conditions for the supply of goods or services; questionnaires; and information which you have requested us to supply.

By using our website you will be deemed to consent to us using your personal information collected by our website for the following purposes:
1.    market research in relation to the products and services referred to above;
2.    the distribution to you of educational material and general information relating to our activities and related matters; and
3.    monitoring your use of our website.
If you use our website, but do not consent to the use of your personal information for any purpose specified above then please contact us at the address below. Please note this excludes use of your personal information to provide you with information about changes to terms and conditions; questionnaires; other important information about which you have requested us to supply.

In providing you with goods or services, we may need to disclose your personal information to certain third parties including, without limitation, our contractors assisting in the provision of the goods or services.

Data Security

We will take reasonable steps to protect the personal information which we hold from misuse or loss and from unauthorised access, modification or disclosure.

When using our website you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you transmit information at your own risk.

 

Returns & Replacements

1.1         You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it

1.2         If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.

1.3         If you cancel after we have despatched the Goods, we will refund the price of the goods only.

1.4         If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.

1.5         You are responsible for the cost of returning them.

1.6         To assist us in identifying your Goods on receipt by us, we ask you to telephone o8 82445757 for a returns reference to be placed below our address / returns label.

1.7         We will refund your money within 30 days.

1.8         This paragraph does not affect your rights in the event that the Goods are faulty.